Frequently Asked Questions (FAQ)

1. What is your return policy?

   • We offer a 30-day return policy for all products purchased through our website. Please visit our Returns page for detailed instructions on how to initiate a return.

2. How can I track my order?

   • Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your order on our website or the courier's website.

3. What payment methods do you accept?

   • We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for online payments.

4. How long does shipping take?

   • Shipping times vary depending on your location and the shipping method chosen. Generally, orders are processed within 1-2 business days, and standard shipping takes an additional 3-7 business days. For expedited shipping, please refer to our Shipping page for more information.

5. Do you ship internationally?

   • Yes, we offer international shipping to select countries. Please check our Shipping page to see if your country is eligible for international shipping and for more details on shipping rates and delivery times.

6. Can I cancel or modify my order?

   • If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that once the order is processed and shipped, we may not be able to make any changes.

7. How do I contact customer support?

   • You can reach our customer support team by emailing us at info@cherx.com  during our business hours. Our customer support representatives are available to assist you Monday to Friday, from 9:00 AM to 5:00 PM (local time)

These are just a few frequently asked questions. If you have any other inquiries or need further assistance, please don't hesitate to reach out to our customer support team.