FAQ

What is your return policy?

We offer a 14-day return policy for all products purchased through our website. Please visit our Returns page for detailed instructions. How to initiate a return.

How can I track my order?

Once your order has been shipped, a tracking number will be sent to you via email. You can use this tracking number to track the status of your order on our website or on the courier's website.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for online payments. What's the shipping

How long does it take?

Shipping times vary depending on your location and shipping method selected. Usually orders are processed within 1-2 business days, and standard shipping takes an additional 3-7 business days. For expedited shipping, please see our Shipping page for more information.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us. Customer support as soon as possible. We will do our best to accommodate your request, but please note that once the order has been processed and shipped we may not be able to make any changes.

How can I contact customer support?

You can reach our customer support team by emailing us at info@cherx.com during our business hours. Our customer support representatives are available to assist you Monday through Friday from 9:00 AM to 5:00 PM (local time)

These are just a few of our frequently asked questions. If you have any other questions or need further assistance, please feel free to contact our customer